Return & Refunds

At Relaxy Space, we strive to provide high-quality products and customer satisfaction. If you're not completely happy with your purchase, we're here to help! Please read our return and refund guidelines below.

1. Return Window

  • You can return most items within 30 days from the date of delivery.

  • To be eligible for a return, the item must be in its original condition and packaging.

2. How to Initiate a Return

  • To start the return process, please contact our customer support team at [email address] with your order number and reason for the return.

  • We'll provide you with a return authorization and instructions on how to return the item.

3. Return Shipping

  • Return shipping costs are the responsibility of the buyer, unless the item is defective or incorrect.

  • For your protection, we recommend using a trackable shipping service to return items.

4. Refund Process

  • Once we receive your returned item and confirm its condition, we’ll process your refund.

  • Refunds are typically issued to the original payment method within 5-7 business days.

5. Non-Refundable Items

  • Some items are non-refundable, including:

    • Customized or personalized products

    • Items that have been opened or used, unless defective

6. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at [email address].

  • We will arrange for a replacement or full refund at no extra cost to you.

7. Exchanges

  • We currently do not offer direct exchanges. If you'd like a different product, please return the original item and place a new order.

8. Sale & Clearance Items

  • Items purchased during sales or from our clearance section may have different return policies. Please refer to the product page for specific details.

Contact Us
If you have any questions about returns or refunds, feel free to reach out to our customer service team at [email address]. We’re here to help!

Thank you for choosing Relaxy Space. We appreciate your business and are committed to ensuring your satisfaction!

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